Project Overview

During the high-pressure Special Enrollment Period, I served as a Remote Medicare Specialist. My role went beyond simple sales; it required a deep understanding of federal healthcare regulations to guide seniors through complex coverage decisions. I managed a full-cycle pipeline, from initial consultation to final enrollment, while adhering to strict CMS guidelines.

Key Achievements

• High-Volume Triage: Successfully managed and documented 15+ virtual consultations daily, diagnosing coverage gaps for diverse client needs.
• Regulatory Precision: Maintained a 100% compliance rate with CMS (Centers for Medicare & Medicaid Services) standards, ensuring zero audit infractions.
• Digital Efficiency: Utilized internal enrollment platforms to track lead progression, reducing administrative time by optimizing follow-up workflows.

Tools & Platforms